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About: James D. Feldman, CSP, PCS, CPT, CITE, is the creator of Shift Happens! James D. Feldman, is a customer service expert who has spent over 30 years helping businesses create exceptional customer experiences. James is a renowned speaker, author, and consultant passionate about delivering practical strategies companies can use to win customers and keep them for life. With his engaging speaking style and wealth of experience, James can help your business take its customer service to the next level. He is the author of 13 books, delivered over 1,000 presentations and has written dozens of articles ranging from romance scams to innovative problem-solving to enriching the employee and customer experience. He has worked with various industries, including automotive, HBA, fast food, tourism, retail, hospitality, and healthcare.
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About: Internationally acclaimed innovation and growth expert Val Wright was named as one of the top 50 resources for Chief Operating Officers by ClickSoftware. She is one of only 64 experts inducted into the Million Dollar Consultant® Hall of Fame. The global clients who have requested her help include Starbucks, LinkedIn, Amazon, francesca’s, Microsoft, Financial Times, Gartner, and the LA Lakers. Val’s corporate experience includes tenures during dramatic growth periods at Amazon, BMW, and Xbox. Val participated on the small team that created the fastest-selling device of all time, Kinect for Xbox, which won a Guinness Book of World Record, selling over 20 million devices. This contributed to the turnaround of Microsoft’s Entertainment business from a billion-dollar loss to a multimillion-dollar profit machine. Val’s books include Thoughtfully Ruthless, Rapid Growth Done Right, and Words That Work. She is a regular contributor on CNBC, WSJ, BBC News, Fox Business News, Inc. Magazine.
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About: The Consumer Technology Association (CTA) is the technology trade association representing the $203 billion U.S. consumer electronics industry. More than 2,000 companies enjoy the benefits of CTA membership, including legislative advocacy, market research, technical training and education, industry promotion, standards development and the fostering of business and strategic relationships. CTA also owns and produces the International CES -- The Global Stage for Innovation. All profits from CTA are reinvested into CTA's industry services.
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About: Dr. Freeman received his bachelor's degree in Economics and Management from the City College of New York, an MBA in Economics and technology from Bernard Baruch College and received his doctorate from the City University of New York in 1977. He has taught at Baruch College, Hofstra University, and Cornell University NY Extension Division and holds 42 commercialized patents. He is married with five children and three grandchildren. He has been featured by many media outlets including Time Magazine, Business Week and Kiplinger's Magazine. He’s been interviewed by the late Larry King and was a guest on the Phil Donahue.
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About: Gregg Fraley is an innovation accelerator. He's an inspiring author, speaker, and consultant to Fortune 1000 corporations and start-ups on new product development, innovation process, and improved creative thinking. Gregg's business novel about creative/innovation process, 'Jack's Notebook,' features on reading lists of many MBA programs, including the University of California at Berkeley and the UK's Cambridge Judge Business School. KILN is a firm he co-founded in 2010 to create a cutting-edge suite of innovation process services. He's an advocate for faster, simpler, and more holistic approaches to organizational innovation. He believes creativity can be learned.
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